If we were honest, we might have conversations like this one:
“Boy, you guys are really moving fast!”
“Yep. With my boss, it’s all about speed.”
“But it doesn’t seem safe to go so quickly. Aren’t you worried about that?”
“Nah. Speed is easier to measure than safety.”
Too often we sacrifice what’s important for matrixes, spreedsheets, and rankings. Not just safety. Not just quality. Not just customer service.
But why be honest about that when your raises, bonuses, and awards are all tied to easily quantifiable statistics, am I right?